FAQ

Before you book

Do I need to make advanced reservations?

Yes, Ridereasy is not a Taxi service, and therefore, you must make a reservation prior to your trip. No! There is no need to prepay a reservation unless you would like to. By making payment, you have accepted to adhere to our cancellation and wait policy.

However, due to the distance between the destinations, there may be unforeseen circumstances such as weather and/or traffic that may alter drive times. As a result,Ridereasy does not guarantee arrival times, and there will be no refund provided if actual arrival time surpasses the estimated arrival time. Please keep this in mind when reserving a time for pick-up and allow sufficient time for any possible interference. We are not responsible for missed flights/events due to any occurrences out of our control such as vehicle issues, road blocks, and etc. If this should occur, you will be refunded your trip amount.

Policy

Cancellation Policy:
You have the right to cancel your reservation.
You can also call our Guest Service at 650-665-4180 or email admin@ridereasy.com. Please reference your confirmation
If cancellation is made before 24 hours to scheduled pickup time. there is a $20.00 administrative charge to the credit on file
If cancellation is made within 24 hours to scheduled pickup time, no refund or credit will be issued.

Wait Time Policy:
You will not be charged for the first 15 minutes at the Departure pick-up. After 15 minutes you will be billed $15 for every half-hours the driver waits.

NO SHOWS Pllicy:
If we are unable to reach the customer by the pickup time (or updated pickup time if there is a flight delay), their reservation will be considered a “no-show,” and our driver will leave the pickup location. No refund will be provided for no-shows.

How do I make a booking on your website?

Reservations can be made online by clicking on the Reservation link  ,If you can submit the order online, it means we can provide you the service and we will have the staff to contact you

or you can call our helpful reservation agents 24 hours a day.

1-650-665-4180

Contact Wechat:

How do I pay for my transfer?

we accept most major credit cards or cash.You may pay the driver at the time the service is provided.
If you pay by credit card, please pay online。

Privacy

Privacy

Ridereasy respects the privacy of visitors to our site. Please read this Privacy Policy carefully so that you understand our privacy practices. We will not sell, rent or freely give away any personal information, unless required by law.

The information gathered by ridereasy.com falls into two categories:

Information voluntarily supplied by visitors to our web site when they request information regarding our services.
Tracking information gathered as visitors navigate through our site.
Third party providers featured on or linked to by our web site, such as vendors of products and services offered through our site, (if any) may be gathering the same kinds of information.

We ask for your name and e-mail address on various forms, so that we may respond to your questions and inquiries. We may also use the opportunity to remind you about our service and promotions. These correspondences will be infrequent in nature, and we will give you the opportunity to opt-out of further messages.

To help make our site more responsive to the needs of our visitors, we may invoke a standard feature of browser software, called a “cookie,” to assign each visitor a unique, random number, a sort of user ID, if you will, that resides on your computer. The cookie doesn’t actually identify the visitor, just the computer that a visitor uses to access our site. A cookie can’t read unrelated data off your hard drive.

We may use cookies to track the pages on our site visited by our users. We can build a better site if we know which pages our users are visiting and how often. Of course, you can set your browser not to accept cookies.

Our web servers automatically collect limited information about your computer’s connection to the Internet, including your IP address, when you visit our sites. (Your IP address is a number that lets computers attached to the Internet know where to send you data — such as the web pages you view.) Your IP address does not identify you personally to us. We use this information to deliver our web pages to you upon request, to tailor our site to the interests of our users, and to measure traffic within our site.

While we will not sell, rent or giveaway any information our customers supply to us, we may occasionally release information about our visitors when release is appropriate to comply with law, or to protect the rights, property or safety of visitors to our site, the public, or ridereasy.com.

A final note: The Web is an evolving medium. If we need to change our privacy policy at some point in the future, we’ll post the changes before they take effect. By visiting our site, you agree that your visit, and any dispute over our privacy practices, is governed by this Privacy Policy.

If you have any questions regarding privacy issues please CALL THE FOLLOWING NUMBER 650-669-4180

15 minute pick-up window

When you book your ride to the airport, we calculate your pick-up time. We does follow a fifteen (15) minute window period of your scheduled pick-up time for our vehicles to arrive. . This pick-up window allows for extra traffic and weather conditions. For example, if your pick-up time is 9:00 a.m., your pick-up window will be any time between 9:00 a.m. and 9:15 a.m.
Please keep this in mind when reserving a time for pick-up.

Points rules

Points rules

1:Consumption points(消费积分)

       Everyone who places an order on this site will spend USD 10 (except tax) for each successful transaction, 1 point for each point, 0.25 point for each point and 50 points for deductions (only for online payment ).

凡在本网站下机场接送订单的客人(TOUR定单不赠送积分),每成功消费10美金(税费除外),记1分,每一个积分等于0.25美金,积满50个积分后可以在结帐时进行抵扣(仅限在线付款)。

2:Recommended rewards(推荐奖励)

     Where successful recommendation of guests in this site a single consumer, each recommended a guest presented 10 points.

凡成功推荐客人在本网站下单消费,每推荐一个客人赠送10个积分。

3:Registration bonus(注册奖励)

      Where a new user registered in this site, and the successful consumer customers, we are presented 10 points.

凡在本网站新注册用户,并成功消费客户,我们均赠送10个积分。

4:The power of interpretation(解释权)

      The power of point exchange is explained on this website.

积分兑换的解释权在本网站。

Before you travel

What luggage entitlement will I have?

Our luggage requirements are 2 standard-size suitcases and two carry-ons (not to exceed 45 inches total dimensions) per person. An extra charge will apply for oversized or overweight luggage, bikes, skis, snowboards, surfboards and golf clubs.Please provide an accurate baggage count when booking your ride. .

Where will I meet the driver when I arrive?

Where do I meet my driver at the airport? Airport pickup locations are dependent on which vehicle is sent for your reservation. Because we are unable to predict which type of vehicle will be assigned for your trip in advance the best way is to wait for your driver’s call. S/He will contact you after your landing time and instruct you on where to meet for pickup. Therefore, please make sure to leave an active mobile phone number when completing reservation. After landing, turn your phone on immediately (and check voice messages if applicable) for communication with driver. It is your responsibility to confirm the correct number during booking and ensure communication with either your driver or the office if necessary. If we are unable to reach you by your pickup time, it will be considered a “no-show” and our driver will leave. No refund will be provided for no-shows.

What if I don’t have a U.S. mobile number? Passengers will need a U.S. mobile number for contact with drivers, especially for airport pickups. If you do not have accessibility to a cell phone after landing or feel your phone may not be in working condition, you can arrange for lobby pickup at an additional charge of $30.00. This service includes the driver picking you up at the gate after you claim your baggage and exit the gates. S/He will be holding a sign with your name for recognition. Please note lobby pick up is necessary if passengers do not possess a U.S. mobile number.